HEALTHCARE SECTORS
Home care and in-home services.
Continuity of care requires coordination before and after the patient leaves the hospital.
Consulting for home care
Tervali supports home care organizations and the teams responsible for the post-discharge transition with management, processes and technology. The work is done with the organization that delivers the care, which keeps clinical responsibility.
What needs to be organized
Roles and responsibilities, referrals, communication with the family and coordination with professionals and suppliers. The design must consider who coordinates the service and how information flows among everyone involved.
How to start a project
Map the journey with the responsible organization, identify the points where care breaks down and define an implementation or prototyping scope. Care delivery and clinical leads must be defined by the organization.